May 9, 2021

Know Before You Go – WrestleMania FAQ’s

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WRESTLEMANIA APP

What is the WrestleMania App? 
The WrestleMania app provides a one-stop shop for all of your event information including tickets, merchandise, food and beverage, parking, and more. .Visit the iPhone App Store or Google Play Store and download the WrestleMania app to learn more about the WrestleMania event experience. 

SHOW INFORMATION

What time do the doors open?
4:30 p.m. EST

What time does the show start?
6:30 p.m. EST

HEALTH & SAFETY

What if I am not feeling well the day of the event? 
Please stay home, DO NOT come to the event and follow CDC guidelines. Contact the venue box office (813) 301-2500 prior to the event. You may also contact Ticketmaster Fan Support (see below). WWE has a flexible ticket policy if you need to alter your plans due to illness.

Ticketmaster

Chat or Email with Ticketmaster Fan Support only via a computer, not through the Ticketmaster App.

To reach Ticketmaster Fan Support: If you have an order, click here (which will take you to your Order History), and then, follow the steps below:

  • Find your order (the one you need to contact TM about), in the Upcoming tab, then click “See Details”
  • Click “Contact Us” at the bottom right of the Event Details page and choose Chat or Email

Do I need to wear a mask?
Guests 5 years or older will be required to wear a mask that covers their mouth and nose. Masks must be worn once guests enter the security screening area until they leave the stadium unless actively eating or drinking.  Guests may stop by any exterior or interior Guest Services Booth to pick up a complimentary KN95 mask before or during the event. WWE branded masks will be available at the event.

Will my temperature be taken at the venue?
Yes, all fans will have their temperature taken prior to entering Raymond James Stadium. If your temperature is over 100.4 degrees Fahrenheit you will not be allowed entry into the event.

Will hand sanitizer be available at the venue?
Raymond James Stadium has nearly 600 hand sanitizing stations located in the parking lots and throughout the venue.

Will there be a health screening process for fans?
Every person in your party (including children) attending WrestleMania at Raymond James Stadium must complete acceptance of the Entry Terms, Waiver & Release, and a COVID-19 Health Questionnaire within 24-48 hours of the event. WWE will send the questionnaire within 24 hours of Saturday’s event to purchasers via email, the WrestleMania app, or QR codes will be available at Raymond James Stadium prior to entry. If you have any challenges completing the questionnaire in advance of your arrival or if you receive a RED X please contact fan services at (813) 350-6500.

How will social distancing measures be enforced?
To keep all guests safe, stadium staff and security will be positioned throughout the venue to monitor and enforce social distancing measures and compliance with the face covering policy. For more information on the stadium’s health and safety protocols, please click here.

What should I do if I have an issue with another fan and I don’t feel safe?
Guests are encouraged to use the stadium’s text assistance line – TEXT 33607 – to report all fans issues.

SECURITY

What Type of Security Screening will Take Place?
All patrons are subject to security screening via a walk-through magnetometer. Please leave all items in your pockets while passing through the magnetometer.

What is the Bag Policy?
No bags (including plastic/clear bags) will be allowed in the stadium. One small clutch bag is permitted with the maximum size of 4.5”. x 6.5”.

Can I bring in medical supplies?
Any medically necessary items must be submitted online 72 hours prior to the event via a special needs    request form. For more information, please click here.

Can I bring in a diaper bag?
No bags (including plastic/clear bags) will be allowed in the stadium. One small clutch bag is permitted with the maximum size of 4.5”. x 6.5”.

Will re-entry be allowed?
No re-entry will not be allowed at WrestleMania.

Is smoking allowed at Raymond James Stadium?
Smoking is not allowed in Raymond James Stadium.

Will cameras or video recorders be allowed?
Cameras longer than 12 inches (includes body, lens, and filter) are not permitted. Camera bags and    cases are not permitted. Video recorders and GoPros are prohibited.

Will signs be permitted at WrestleMania?
Yes, only hand-held signs will be permitted as long as they meet the following guidelines

  • Signs can only be made out of paper material. No wood or metal.
  • No signs on sticks.
  • No lights, batteries or electronics on the signs.
  • Signs cannot  be commercial, political or obscene in nature.
  • Signs cannot obstruct another guest’s view or stadium signage.
  • WWE reserves the right to confiscate signs that are in violation of this policy.

What gate should I enter?
Check your ticket for your gate assignment. Club & Suite Tickets should enter at the designated entrances on the east and west sides of the Stadium. If your seats are located on the FLOOR, you MUST enter through designated lanes at gate C or D on the south end of the stadium..

PAYMENTS

This will be a cashless event. Only credit cards, debit cards and contactless payment methods will be accepted.

Reverse ATMs will be available at select locations inside the stadium and outside the box office to convert cash to a universal use VISA card.   

What is contactless payments?
Contactless payment systems are credit cards and debit cards, including smartphones and other mobile devices (Apple Pay/Google Pay), that use radio-frequency identification or near field communication for making secure payments.

What is a reverse ATM?
A reverse ATM is an ATM that instead of dispensing cash it allows its users to convert paper money into a universal use VISA card. Reverse ATMs will be available at select locations inside the stadium.

TICKETING

Where do I purchase my WrestleMania tickets?
The official ticketing provider of WrestleMania is Ticketmaster. WrestleMania will be 100% mobile ticketing. All tickets will be sold online, no paper tickets. Tickets will NOT be available at the stadium box office.

What is Mobile Ticketing?
Mobile ticketing turns your phone into your ticket for a contactless ticketing experience allowing guests to enter the stadium faster. No paper tickets will be available. If you don’t have access to mobile ticketing, please proceed to the Raymond James Stadium Customer Service tents at your respective gate. Click here for more information on Ticketmaster mobile ticketing.

Do children under the age of 2 need a ticket for WrestleMania?
No, only children 2 and older need a ticket. Children under 2 must sit on a parent or guardian’s lap and not take up their own seat.

Will my ticket show my designated entry gate?
Yes, each mobile ticket will indicate your entry gate.

What is Pod Seating?
Event capacity will be limited and seating at Raymond James Stadium will be arranged in Pods to ensure social distancing. Pods will be arranged in groupings of 1 to 6 seats. Pods must be purchased in their entirety and may not be divided. Tickets in a Pod may not be sold or transferred to anyone other than family/trusted acquaintances who have chosen to attend the event together, unless all such tickets (i.e., the full pod) are being sold or transferred to one party. Guests in separate pods are asked to respect one another’s distance to provide a safe environment for everyone at the event.

Will WrestleMania 2020 Tickets be accepted for entry?
Please be advised that tickets from WrestleMania 2020 WILL NOT BE ACCEPTED FOR ENTRY for this event.

All questions regarding refunds for tickets from WrestleMania 36 should be directed to Ticketmaster or the box office where originally purchased. If you purchased tickets through a secondary or resale website, you will need to reach out to your point of purchase for your refund and/or credit options, if available. Refunds for WrestleMania 2020 from Ticketmaster and the box office are only available to the person who directly purchased tickets from that point of sale. If the tickets were transferred to you, you’ll need to transfer them back to the original purchaser in order for them to take advantage of any refund options.

PARKING

Is parking available?
Yes, prepaying for parking is highly encouraged. Prepaid VIP parking is available via ParkJockey.com or use the Park Jockey App. Click here for more parking information.

What time do parking lots open?
Parking lots will open at 3:30 p.m each day. Cars arriving prior to 3:30PM will not gain early entry to the lots.

Is there pick-up and drop off locations for fans?
Yes, the mass transit drop-off is located on the north side of the stadium off N. Dale Mabry highway next to the pedestrian bridge. This is designated for mass transit, non-disabled drop-off, taxi drop-off and pick-up, buses, limo staging, and ride sharing options. Please click here for more information.

Will tailgating be allowed?
No tailgating will be allowed for this event.

MERCHANDISE & CONCESSIONS

Will Concessions be sold?  
All food and beverage offerings will be available and conveniently packaged. No outside food or beverages are permitted.

Will lines for concession stands be socially distanced?
Yes, all concession stand locations will have social distancing markings and traffic flow signage.

Will WWE Merchandise be sold at the events?
Yes, Merchandise will be available inside and outside of the stadium. All merchandise stands will be cashless and maintain social distancing measures. WWE merchandise will be offering pre-order opportunities.

Special Accommodations

Will ADA have a separate entrance?
Yes, please use the gate indicated on your mobile ticket. 

Where are the designated elevators for guests with disabilities?
Elevators for guests with disabilities are available near the Ford Gate and Gate C. For more information, please click here.

What services are available for guests with disabilities?
Raymond James Stadium offers a variety of services for guests with disabilities. For more information, please click here to visit their Accessibility web page. 

Are there disabled pick-up and drop off locations?
Guests with disabilities may be dropped off near the stadium at designated parking lot entrances close to the gate indicated on their tickets. For more information, click here.

Will there be wheelchair storage?
Wheelchair storage is available at all guest services booths, WWE is not responsible for wheelchairs and patrons leaving them at guest services do so at their own risk.

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